![]() If you don’t receive the prompts, you cannot verify your identity at this time and cannot reset your security questions. Follow the prompts to verify your identity, which varies in relation to your specific account and status. ![]() If you got the option to reset your security questions in step 3, select “I need to reset my password” in the popup box and click on “Continue.”.If the phone number prompt in step 2 appeared, it sends an email to reset your password. If you didn’t get a phone number prompt in step 2 and you followed step 3 above, go to step 5.If the phone number prompt above doesn’t appear, you should get the option to choose to reset your password or reset your security questions.Our Mac prompted for the phone number.Visit and log in with your Apple ID and Password.If you get both options to reset password or security questions, add a comment below. This was tested on Big Sur v11.4 using MacBook Pro (Retina, 15-inch, Mid 2015). Note: This procedure is listed on Apple’s Support website, but the process didn’t prompt a choice to reset security questions.
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